Goal setting is something we all at least think about in the beginning of a new year. Everyone is filled with the best intentions to make our personal and professional lives better on some level.
This year Central Comm is going to give you something to think about which could make your business better, and it may or may not already have occurred to you.
After Hours answering services.
When calls come in at 5:15 and the office has closed for the day, it’s a pretty safe bet you have customers who might appreciate it if support were available even when staff has left for the day.
How many times have you seen a review or rant on social media where someone needed a plumber or electrician or attorney and no one returned their calls? An after-hours customer service support line is simply smart business. If a customer simply has an important question wouldn’t it be a good idea to provide them with an answer?
Word-of-mouth and recommendations can be the key factor influencing the decision of a prospective customer to choose your service over that of your competition. By providing excellent customer service through an after-hours support line, you are creating a level of client satisfaction that can help turn customers into advocates of your company.
Central Comm can provide you with the after-hours customer service support that you need to remain a step above the competition.