The baby boomers have learned a thing or two from the GenXer’s, and now the GenXer’s are finding themselves in a position where they are interacting with Millenials, and they too will have to learn from each other. This “new” generation was raised in a much tougher economic era than their Genxer counterparts, and therfore, they have a different set of values about certain things. These young people are more apt to rent than own certain things, they are less about the material parts of life and more about experience.
A friend of mine put it like this:
Popular music has quite a few similarities to business. For example, Katy Perry’s song Chained To The Rhythm is quite a bit like most businesses.
“Are we crazy?
Living our lives through a lens
Trapped in our white-picket fence
So comfortable, we live in a bubble, a bubble
So comfortable, we cannot see the trouble, the trouble”
I grew up thinking that working harder and longer than anyone else was the answer. I soon learned that work is a great reward, success is a btter one, but at the expense of our health and personal life, well, that is something we are learning to value more.
We think that we can do everything and be everything to everyone but that’s when we don’t see the trouble. You may the best AC installer or the best healthcare provider in you area but have you really thought enough about who you task with your front office phone lines?Without the right people making the very best first impression as they take a customer call, you could end up losing a customer.
Our operators and virtual receptionists could be a good solution to your situation. And not just that, there are many reasons to consider, and the following are among those you will want to carefully think about.
- Employee Costs – The costs to set up dedicated staff to take calls can cut into your bottom line. You still have to pay a person to answer the phone, even when the phone is not ringing. With an outsourced solution, you only pay when calls are picked up.
- How Customers Can Reach You – With an in-house solution, your operating hours are limited and customers are forced to call during those hours. On the other hand, outsourcing gives you the flexibility to take calls 24/7, even on weekends and holidays when your business might be closed.
- Ability to Support Multiple Languages – If you operate your business in a market where Spanish and English are both prominently spoken, it can cost more to hire your own multi-language telephone operators, whereas multi-language support is readily available through an outsourced provider.
Central Communications could have the tools in place that you need to work on your business instead of working IN your business. Give us a call and we can talk about how Central Comm can help your company grow.