Restaurants and Virtual Receptionists

  Restaurants are in the business of serving sit-down, carry-out, or delivery meals to patrons not necessarily to answer phones. 

Setting and Achieving Goals

Central Comm has won many awards over the past years, and one reason we consistently win those awards is we set goals.

How An After Hours Call Service Can Boost Your Business

  Did you know that your business is losing more than half of its calls by using voicemail? A Dutch telecom firm released a study revealing that 69% of callers will hang up as soon as they reach a voicemail box. When you use an after-hours answering service like Central Comm, a live call operator […]

How to Interact With An Unhappy Customer

If your company is like Central Comm, most of our customers love us, and they rarely get angry with us. But we answer phone calls for other people’s company’s and sometimes their customers get really upset.

News for Accountants

  Would you be surprised to learn that Central Comm has accountants in our client base?

Outsourcing Social Media

  Central Comm and others were the first companies which accommodated, and even encouraged outsourcing. Companies like ours saw a need for services which support businesses of all sizes, but which did not require companies to hire additional personnel to fulfill those needs. We were the original outsourcing resource, if you will. 

Baby Boomers, Gen X, Millenials and Gen Y

  Baby Boomers, Gen X, Millennials and now Gen Y. All competing in the job market, potentially working together and coping with very different styles and work ethics. Too much is made of the differences between the three generations, and not enough credit is given to either the Gen X’ers or the Millennials. In every […]

Central Comm and Veterinarian’s Offices

  Have you had the need to bring one of your animals to the Vet lately? I have and here’s what I have found. At most vet’s offices you will almost always find an overworked receptionist trying hard to handle the waiting room, the phones, making pet tags, checking in patients and more. With all […]

Calling All HVAC Business Owners

    If you’re in the HVAC business, you know it’s a growing field and competition is increasing. One recent estimate gives the U.S. HVAC industry an $88 billion value with a 4.9% annual growth rate.

Central Comm Listens

  Happy New Year! Just when we all got really comfortable writing 2018 on all of our correspondence, they go and change the year on us. What a year it’s predicted to be!! We wrote about building a plan for the new year, and while some of you have already tackled that task, I am […]