How to Interact With An Unhappy Customer
If your company is like Central Comm, most of our customers love us, and they rarely get angry with us. But we answer phone calls for other people’s company’s and sometimes their customers get really upset.
If your company is like Central Comm, most of our customers love us, and they rarely get angry with us. But we answer phone calls for other people’s company’s and sometimes their customers get really upset.
Would you be surprised to learn that Central Comm has accountants in our client base?
Baby Boomers, Gen X, Millennials and now Gen Y. All competing in the job market, potentially working together and coping with very different styles and work ethics. Too much is made of the differences between the three generations, and not enough credit is given to either the Gen X’ers or the Millennials. In every […]
Goal setting is something we all at least think about in the beginning of a new year. Everyone is filled with the best intentions to make our personal and professional lives better on some level.
Depending upon the type of business you are in, a call center could be just what you need to grow more in the coming year. If you have multiple callers inquiring about products and services and your current in-house staff is struggling to keep up with your call volume, then a call center is […]
If you believe the song, then this is truly the most wonderful time of the year. But for many of us, it can be the most stressful time of the year. Buying presents, decorating houses, running businesses and scheduling out of town guests. All lovely things to do, but piled one on top of […]
Was this year one of your best ever? We had a great year here at Central Comm. With plenty of challenges and new requests. Sorting out which ones work for us and our customers was also an interesting project.
Guess how most people find you these days? Do you give up? It used to be they let their fingers do the walking and they found you in the phone book. But virtually no one under the age of 70 uses as phone book any more. They use their smart phone or their tablet to […]
There are times when all of us wish there were more hours in a day. Enough hours to get all of our paperwork done and be home at a reasonable time. Hours dedicated to working out and attending our children’s athletic events. Perhaps more time to simply sit quietly and think. Maybe, just maybe, […]