So many of us strive for perfection, and there are days when we do everything right, and everything runs smoothly. Other times we try our best, and despite all of our efforts to be prefect, we find that we aren’t. I know I try my very best here on this blog, and I go back […]
Before you can succeed you must first believe. There is an old saying about life that says, I’ll believe it when I see it. In the success training community, the saying is the opposite, I’ll believe it then I’ll see it, meaning the results.
Who IS our ideal customer? That’s a tough question, because we don’t have just one type of ideal customer, we have several. The obvious answer is Doctors and Attorneys Offices. We have been answering their overflow calls for years and years. Today, however, we also serve as receptionists for many up and comping Law Firms […]
Achieving Work / Life Balance. Is there really such a thing? Americans are notorious for their lack of work/life balance. Too many of us work through lunch, stay late and don’t take our allotted vacation time. But that is changing.
It is National Nurses week!! Why would that be something an answering service would celebrate? Earlier this week we took a moment and said Thank You to all of the nurses who give so much to care for us.Today, in honor of Nurses Week, we want to also talk about how Central Comm got it’s […]
Central Comm would like to take a moment to honor all the amazing women and men who devote their lives to caring for us when we are ill. I don’t really know that one little week of Thank You’s is adequate, but it’s a start. If you know a Nurse or even see one […]
I think some of the younger people I know, including my children, are far less superstitious than people in their 50’s and 60’s. Why is that? It’s my opinion that those of us who are a tad older grew up around all these crazy superstitions. Drop a fork and it means company is coming, if […]
No matter how much we love our jobs, there are bound to be those days where it seems like nothing goes quite right. Even if our own day is going well, everything is on track, tasks are getting completed, everyone on our team is in synch, there can be that one customer who is NOT […]
This is a post we did years ago here on Central Comm, but it’s still relevant today, perhaps more so in the current age of rude rules. See if you agree Written by Randall Olson Every time that your business telephone rings, there is an opportunity to build or damage a customer relationship. When an […]
At Central Comm, here on this blog, we frequently offer advice on how to handle incoming calls. We do not usually offer advice on what to do after the calls come in. But we would like, just this once, to share with you something we have learned in our own business. It doesn’t matter how […]