Holidays at Central Comm.

Update:  As of May, 2015, Central Communications is proud to announce the opening of our newest office in Henderson, Nevada.  Our strong team of communication agents cant wait to serve your business anywhere in the USA from our sunny Nevada location. We LOVE the Holidays here at Central Comm. Although our headquarters is in Riverside, […]

How an Answering Service saved someone’s Life……

Answering services are very important as they provide a real person for us to speak with but sometimes they even save lives. Late one night, an answering service received a call from a man who was very depressed.  The person answering the line immediately forwarded the information that there was a crisis situation.  Thankfully, she […]

Happy Customers @ Central Comm.

I can’t give you the customer’s name, but I would like to tell you about the conversation I overheard between a customer and one of our Virtual Receptionists: “I used to be very reluctant to turn my calls over to someone who was not handpicked by me. I never thought anyone else could be as […]

We Will Take That Call!!

“Thank you for helping me” That is what a caller said to one of our operators yesterday. She had a problem with a service provided by one of our customers. Because we had worked with that customer to build a list of frequently asked questions and their responses, we were able to help her instead […]

The Most Inconvenient Times to Take Calls and What to Do Instead

You’ve had it happen. Your cell phone rings, and it’s important. It could be a client or a vendor, or it could be someone you’ve been wanting to talk to. Whoever it is, the fact is that now is not a good time for you to talk. You probably have your own list of worst […]

Answering Service Never Sleeps- But You Should!!

Central Communications operates 24/7. But we don’t work our operators 24/7. Are there any of you out there who wake up at five in the morning and work until one the next morning? Stop! You may not know this, but you are killing yourself slowly but surely. All of us at Central Communications believe that […]

Orange County Answering Service & Call Center

Central Communications works for Orange County! Central Communications has clients all over Southern California, with a heavy concentration of clients in Orange County.  We have over 50 Years of Experience in  Live Answering and Call Center Services, we’re familiar with every nuance of the call center industry.  In Orange County, San Diego County and Riverside […]

Central Communications – Orange County

Central Communications works for Orange County! Although our headquarters is in Riverside, Central Communications has clients all over Southern California, with a heavy concentration of clients in Orange County.  With Over 50 Years of Experience in  Live Answering and Call Center Services, we’re familiar with every nuance of the call center industry.  In Orange County, […]

Even “On Hold” Time is Money!

We all know that time is money. There are a few exceptions, though. The time we spend on hold each day trying to reach our banks, or a utility company, is usually not very lucrative for either us or the business we are trying to reach. This is particularly true if they have you listening […]

New Frontiers for Answering Service: Web Based Business

For years answering services have been associated with certain professions. We expect that when we try to get hold of our family physician after hours we will reach his or her service.  If we call for emergency service from a plumber on the weekend, we expect to reach a service. This is still true today, […]