Central Comm, Customer Service Matters

  At Central Comm, we not only service our customers, we service our customers’ customers. If you think customer service is an important tool in your business tool belt, just imagine how critical good customer service is to Central Comm’s business.

Dispatch Services For Your Business

    Years ago we began receiving requests from HVAC, General Contractors, Plumbing and Electrical companies for something more than simply answering their phones. They needed a company to answer their phones and to also schedule appointments and dispatch service calls to their contractors. At Central Comm, we hire and train operators, some of whom […]

Who Is Our Ideal Customer?

Who IS our ideal customer? That’s a tough question, because we don’t have just one type of ideal customer, we have several. The obvious answer is Doctors and Attorneys Offices. We have been answering their overflow calls for years and years. Today, however, we also serve as receptionists for many up and comping Law Firms […]

First, Answer the Phone

  We have addressed this issue before, but from what we have heard, it’s time to talk about it again. If your phone rings, it should be answered by a person. The polls say, don’t let your calls go to voicemail. If you are under a certain age, it could be tempting to let the […]

Busy General Contractors

Photo by Real Stone and Granite Corporation – Look for kitchen pictures     For about 10 years, almost none of the major builders were building homes in any large numbers, and now there is a housing crunch. It will be made more critical when the millennials get closer to the age where they are […]

Exciting News About Higher Education in Nevada

  Central Comm has two main offices, one is in Riverside, Ca and the other is in Henderson, NV. We like to keep abreast of things that affect the people in those two states, as well as the rest of the country. Today we came across an exciting post from Shelley Berkley of Touro University: […]

Can You Install an Air Conditioner and Answer the Phone at the Same Time?

  It is HOT out there. I believe this is going to be one for the record books. If you own and operate an Air Conditioning Company, you are going to be busy this year. Doesn’t it always seem to go that people neglect their heating and cooling systems all year long, and then they […]

Virtual Receptionist At Your Service

I was just reading a post in Entrepreneur Magazine which puts forth the notion that all the people who work for your company should be thought of a sales people. This is not to say that your Sales Force is any less valuable, without product sales there isn’t much need for anything else. It is […]

Things You Should Do At Work

  At Central Comm we are pretty fortunate. Most of the people who work here are glad to work for us and it shows. But every once in a while we hear about someone at a customer’s workplace who just doesn’t get it. Nobody likes working with people who make their work life more difficult. 

Central Comm Can Dispatch Those Calls

Christmas has come and gone. the presents have been opened, some will be kept, others returned, and gift cards are burning a hole in your pocket, ready to be cashed in for those after Christmas Sales. So what to do when all of the Holiday sugar overdose wears off? I guess it’s time get back […]