Busy General Contractors

Photo by Real Stone and Granite Corporation – Look for kitchen pictures     For about 10 years, almost none of the major builders were building homes in any large numbers, and now there is a housing crunch. It will be made more critical when the millennials get closer to the age where they are […]

The Importance of Follow Up

We have all heard the phrase “the fortune is in the follow up” but are you guilty as charged of neglecting leads and botching the follow up? For many businesses, following up with potential customers and clients is the one of the most important business actions that a business can do. Lead generation is an […]

Medical Receptionist and Answering Service

The last time I had an appointment at my Doctor’s Office the phones were ringing and ringing. The gentleman who was manning the front office looked frazzled and was making his best attempt at keeping things under control, but he was clearly overwhelmed. I believe this was a Monday morning, and people who had not […]

Who Is Answering Your Phones?

Small company, medium sized company or large company, the size doesn’t matter. What matters is that your phones are ringing and the person or persons fielding the calls is making a great first impression. If this company is your “baby” and you’re are still trying to wear all the hats, salesperson, webmaster, accountant, receptionist and marketer […]

Virtual Receptionist At Your Service

I was just reading a post in Entrepreneur Magazine which puts forth the notion that all the people who work for your company should be thought of a sales people. This is not to say that your Sales Force is any less valuable, without product sales there isn’t much need for anything else. It is […]

Investing Back Into Your Business This Year

  I would like to continue the theme put forth in our previous blog posts. In writing about investing back into our businesses to make them more efficient, and perhaps also help them to generate greeater profits, I have found a great article at Forbes Magazine. The company, Essilor France, has developed new applications and […]

Answering Phones for Attorney’s Offices

In any office, the first impression most potential clients will have of your firm is made by the person who answers your phone. We have worked with law firms in California for over 60 years, and we understand that.  We also know that keeping a good receptionist is not always easy in this day and age. […]

Emergency Support

  To the folks on the South East Coast we send our good thoughts and sympathy for what they have been going through. Our main office is in Riverside, Ca, and in the beautiful state of California there is no shortage of natural events that can become catastrophic. From wildfires to earthquakes and mudslides. Thank […]

How Does An Answering Service Work?

“Good afternoon, Dr. Smith’s office, how may I help you today?” If you are Dr. Smith, we have just answered your phone. Perhaps you were with a patient and your receptionist was busy with another call. Maybe this call came in when you were taking a lunch break, or it’s after hours.

Things To Think About When You Have A Business

You can read all manner of articles which offer advice on how to prepare for a tough time as you start and begin to grow your business. They tell you to have money saved, not to expect any real financial gains for a year or two. Don’t spend on overhead before you must. Have a business plan, but […]