As a professional, award-winning answering service, dispatch service and call center, we know how to answer business phone lines. Our operators have extensive training on how to handle phone calls, and on our customers’ business models. Does your receptionist have that same level of training that we give our operators and are they as well […]
Central Communications is a state of the art Answering Service Provider. We provide services for companies all throughout the United States. Whether through our Free Web Portal, Text Message (SMS), Secure SMS Smartphone App (HIPAA Compliant), Email, Pager, Voice Mail or by Fax, Central Communications has a variety of options on how clients can receive […]
Working with Central Communications has its own complimentary benefits. Central Communications provides toll-free call-forwarding, will have agents pre-screen calls and can have them transfer appropriate callers to voicemail for clients all completely for free!
The demands of running a business are endless; focus must be prioritized daily. Handle the important tasks effectively and efficiently by letting Central Communications take care of your answering needs. Our agents will process the inbound calls, perform call screening and direct customers and clients to the appropriate person. Call Center Agents are also able […]
Every year, even if you don’t admit it, people make personal goals and resolutions. As a business owner, I also make new goals and set forth challenges for myself and my staff each year. It’s our way of keeping our overall goals fresh and making sure our customers remain happy with our services. Some of […]
You may not think that the Affordable Health Care Act would affect an answering service, but you would be wrong. It is impacting us on several different fronts. First of all, we are trying to figure out the impact on us as a company. Insurance rates are a moving target right now and it’s important […]
Central Comm has been doing this business for a while, so when a prospective customer asks why they should use us, or any answering service, we have some good answers ready for them. An answering service can help your business in so many ways. It can allow you and your employees to have time to […]
Information is key. You hear people say that all the time. I am here to tell you that it is absolutely true. When we are working for our customers, either simply answering their calls, or as a call center, dispatch center or virtual receptionist, the more information you give us the more effectively we […]
At least that is what our customers think. Every so often we get Thank You’s from our clients. Most of the time they just take our great service for granted, but every once in a while a problem client of theirs gets the best possible treatment from us, and they remember how good we are. […]
First your website designer tells you that it’s important to get your site upgraded so that it’s mobile compatible. Why? Well because 65% or more of the people looking for you or your services are searching on a mobile device. Be it a Tablet, a Reader or a Smart Phone. Next it’s us telling you […]