Who Is Our Ideal Customer?

Who IS our ideal customer? That’s a tough question, because we don’t have just one type of ideal customer, we have several. The obvious answer is Doctors and Attorneys Offices. We have been answering their overflow calls for years and … Continued

Finding Job Candidates Via Social Media?

The job market is going strong these days, which makes it easier for those who have been displaced for a long time to find work, and perhaps find better opportunities than were available just a year or two ago. But … Continued

Working More and Producing Less

American culture has for years embraced the notion that the more hours you work, the more effective you are. There are studies out now which dispute that fact. According to Lou Babuaata of Zen Habits prioritizing your Most Important Tasks, … Continued

Tips for End of Business Year

There are companies which have a Fiscal Year End that differs from the calendar year end. There are also those who prefer our Fiscal Year End follows the calendar year. Which means in short order we have to be prepared … Continued

The Importance of Follow Up

We have all heard the phrase “the fortune is in the follow up” but are you guilty as charged of neglecting leads and botching the follow up? For many businesses, following up with potential customers and clients is the one … Continued

E-Commerce Answering Service

  Your website is open for business 24/7. Your staff is available to assist customers from the hours of 8 to 6. What happens when a potential customer needs help and it’s outside of those normal business hours? Do they reach a … Continued