How many people shop online in the evening or on the weekend? Who is covering your order line at those hours? Perhaps you haven’t thought much about those off hour customers, and it might be time to think about it now.
Don’t forget that the majority of your customers are working during the normal 9 to 5 hours of the day. If they are planning on keeping their jobs, then they aren’t shopping during those hours. If a potential customer is excited enough by what they’ve seen on your website at midnight, do you think they are going to be happy with a voicemail response to their order? No, they aren’t. They will go in search of a similar product they can purchase somewhere else, when they want it, without waiting for a call back from a sales person during the hours they are back at work.
Our call center can handle those orders for you. We have operators on duty 24 hours a day, seven days a week.Just provide us with the information we need to keep your customers happy, and fill those orders. If it is something a little out of the ordinary, if you provide us with an on call person, we can quickly forward that call to them. We can even help track the leads that come in, inform your customers about how the products will be shipped to them.
I can guarantee you that our operators answering your 800 number, which we can supply for you, will net more sales for your company than an answering machine.
Give us a call, let’s see what we can do for you…