We can usually get messaging accounts up and running in twenty-four hours. Complex accounts may take a bit longer.

We can be your "receptionist," your "dispatch center," your "emergency service center," or your "customer service center"—whatever you prefer! Callers don't need t know that some or all of your calls are outsourced to Central Communications.

No, not at all. If you plan on forwarding calls to us you just need the call forwarding feature from your local telephone company.

Our business office hours are 8:00 a.m. to 5:00 p.m. Pacific Standard Time, Monday-Friday. Of course, our TSRs are here to assist you twenty-four hours a day, seven days a week!

See our Contact Us page.

No. Try "Paging Services" in your local yellow pages.

No. We recommend you rent a local box directly from the post office or a third-party postal center such as Mail Boxes, Etc.

Central Communications can provide detailed call reports customized to your needs. Rates depend on the complexity of the report and the amount of time it takes to run.

Absolutely! We can transfer calls to any local or long distance number you choose.

You determine what an emergency is for your account. We then bypass your normal call handling procedures and follow your specific instructions for handling these urgent calls.

Central Communications has a thirty day written service agreement that must be signed before your account is set up. Service is month-to-month and may be canceled at any time with a 30-day written notice.

No problem! That's what we mean when we say your account can be customized to your needs.

Central Communications will assign you a unique, personal telephone number. Using your local telephone company's call forwarding feature, you simply forward to your personal number at Central Communications.

You can call forward your 800 number to us just like a standard telephone number—at select times you choose or twenty-four hours a day.

None of our messaging clients have to pay long distance rates to forward their calls to us. We will provide either a local number or an 800 number (at no additional charge) for forwarding purposes.

Yes. There is a minimal fee only if you list the number in a telephone directory or with directory assistance. However, see our recommendation below.

No. Central Communications leases telephone numbers in blocks from our telephone company. The blocks cannot be "broken up" meaning that individual numbers cannot be moved or reassigned individually. We recommend that all of our clients have a telephone number from their local phone company for this reason. This is possible even if you don't have a physical office. Call us for further information and assistance in this area.

Order taking and call processing services are billed by the minute due to the variable nature of the calls.

Experience has taught us that each of our clients is unique. We customize our services to meet your exact needs, and we offer so many different options we need to customize your rate quote as well.

Yes. All incoming calls are billable because our rates are based on TSR labor.

• Actual time a TSR spends on the line with a caller.
• Personalized Auto Answer (PAA) time.
• Any out-dial time.

We accept Visa, MasterCard, American Express, check-by-fax, checks, or cash. We can even set your payments up to be billed to your credit card automatically.

We can try. We're a competitive call center, so give us a call and we will try our best to match or beat a lower price. Sometimes this can be accomplished through a different service plan or structure.

Central Communications has a large pool of quality applicants to choose from because we offer competitive wages and benefits. Applicants are typically college educated and always carefully screened. We look for people who have excellent verbal, computer, Internet, and writing skills. Only 3% of all applicants ever become Central Communication TSRs!

Each TSR must complete an eighty hours of training involving call simulations, recorded call assessment, and detailed supervisor evaluations.

We record all calls and do monthly evaluations on all TSRs to ensure a high level of quality. We have regular staff meetings to cover new client accounts and address special needs of existing clients.

We offer PAA (Personalized Auto Answer), free of charge, to guarantee an excellent response time on every call. Our average hold times are under twenty seconds—a standard of excellence in the call center industry!

If you do periodic advertising that will significantly increase your call volume, it is import to notify us so we can staff accordingly at those times.

• Call your voice mail number.
• Press [*] (the star key) when you hear your outgoing message.
• Enter your password, then [*].
• Press 6 for Modify.
• Press 7 for Set-up.
• Press 7 for Password.
• Enter your new Password.

Just call our office and we'll be happy to assist you.

• Call your voice mail number.
• Press [*] (the star key) when you hear your outgoing message.
• Enter your password, then [*].
• Press 6 for Modify.
• Press 7 for Set-up.
• Press 6 for Outgoing greeting.

• Call your voice mail number.
• Press [*] (the star key) when you hear your outgoing message.
• Enter your password, then [*].
• The system will tell you if you have any messages waiting.
• Press 5 for listen; after listening, delete or keep the message.
• Press 6 for the next message.

This usually means your line is already forwarded to us. Simply test the call forwarding by calling your own telephone number from another line.

Central Communications recommends that you test your connection every time you forward your line. You must call from a line other than the one that is forwarded, or you will get a busy signal.

No, because Central Communications uses Personalized Auto Answer. If you hear your PAA recording, you may hang up. But you should still check to see that your line is forwarded by calling your office number from a separate phone line.

Alert our office immediately and inform them of alternative ways of getting a hold of you. Then contact your paging company so they can help you troubleshoot the problem with your pager.