Answering services are very important as they provide a real person for us to speak with but sometimes they even save lives. Late one night, an answering service received a call from a man who was very depressed. The person answering the line immediately forwarded the information that there was a crisis situation. Thankfully, she was able to get specific information that allowed them to trace the man’s call. Even when the call was returned, it was difficult to converse with him because of his state of mind. But, no one gave up. They kept calling.
The man called the answering service again and the person answering calls was able to find out his location using a reverse number search. The police and ER personnel were dispatched to the location indicated by the online search and the man’s life was saved. If it had not been for the answering service and the woman who took the man’s call, he would not have lived another day. Truly, she saved his life.
This is just one instance that shows how having a real person on the other end of the line can make all the difference in the world for someone. There is nothing more important than the human factor and a well-trained person who answers calls. And, at Central Communications, we provide these services. Call us and let us know your needs and we will work with you to provide the best!