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Call Center Services |
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Product and Service Orders
Whether you sell widgets or services to widget manufacturers, Central Communications can serve as your full-time order department.
Or, we can take your calls after hours and during peak "call overflow" times. We can customize your
script and even up-sell to increase your revenue. Add-on services include credit card processing, order
fulfillment, toll-free numbers (800, 888, 877), and a wide variety of voice mail options.
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Client Website Orders
Do you have your own website order form? We can instantly access your website with each call by using our web-enabled
workstations and handle your calls directly on your site. You're in control of the script, the form, and
the format of the file—no conversion or merging necessary!
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Website Support
Don't lose sales because clients or potential clients visiting your website have a question or need help. If you have a
website but not the twenty-four hour staff to support it, we're here for you! Our TSRs can answer
questions for your customers as well as walk them through the ordering process.
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Catalog and Literature Requests
Don't waste valuable staff time on non-revenue calls for catalogs and literature. Central Communications can take those
calls for you quickly and easily at a very reasonable cost. We can even handle the hassle of fulfillment for you. Reserve
your time for the critical calls that only your experts can handle!
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Help Desk Support
Help desk understaffed? Can't justify a twenty-four hour help desk but still get those occasional calls after hours and on weekends?
We've got the answer! We can access your database of support information to help callers, and if needed escalate service for
more complex situations to your on-call personnel.
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Inbound Surveys
Do it right! Increase your inbound survey response and completion rate by providing twenty-four hour TSRs to take those survey calls.
Oral surveys can provide a higher quality of data with greater depth and relevance than ordinary paper surveys. We can even
provide the toll-free 800 number for you.
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Lead Capture and Caller ID
Central Communications offers the latest technology to help you improve your lead capture efforts. Let our TSRs take your calls, and even
if callers are reluctant to leave information, our system will capture the Caller ID so you'll have the number for future marketing efforts.
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Dealer Locator/Referral
Our twenty-four hour TSRs can connect your callers with your location closest to them—by zip code, region, or any other factors you choose. We can even
provide directions, a map by fax or file transfer, or any other information required. And with our FREE Caller ID service, you'll have the data
you need to follow up on the call, even if the caller chooses not to leave any information.
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Event Registration
Whether it's an annual occurrence or a one-time event, we can make the whole process easier for you by taking the registration calls. We can take
registrations directly on your web site real time, or on our system followed by a file transfer to you.
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Membership and Subscription Renewals
Relieving your staff of easy, repetitive calls can give them more time to do the critical work. Central Communications can make membership and
subscription renewals a smooth, seamless process. We can work directly from your database or create our own file to be merged with yours.
We'll even up-sell to other products or services on those renewal calls, helping you increase your revenue stream.
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Caller/Applicant Screening
Whether the caller is applying for a job or to participate in a medical study, we can handle the pre-screening process for you. Using your
customized screen script, we'll collect the data and provide the information to you in virtually any format—fax, file transfer or direct
integration with your website.
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Appointment Taking
New incoming appointment calls, appointment changes and outgoing appointment reminder calls—we're here for you! Increase your capabilities by
using our TSRs to supplement or replace your staff in these repetitive tasks.
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Messaging and Answering Services |
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Basic Messaging or Telephone Answering Service
Whether your business is medical or legal, counseling or catering, property management, plumbing or HVAC, Central Communications will handle each of
your calls in a professional, expert, and prompt manner. Our sophisticated computer system lets us customize and store virtually any amount of information
(even complex databases) about your business and customers, making our TSRs as knowledgeable as your own staff. Let us customize the perfect package
of services for you!
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Call Overflow
Even though Central Communications is a "24 x 7" call center, you may not need twenty-four hour help. In fact, many of our clients use our services just
at select times. You can transfer your calls to us just after hours, at peak call times, when you're short-staffed, during all-staff meetings or events,
after a certain number of rings at your location, or when all of your lines are busy. If you have a commitment to quality customer service, Call Overflow is the right service for you!
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Emergency Service Dispatch
Does your business provide emergency service after hours, or have field staff that are "on the road" all day? We can get those critical calls to the right person! Whether it's a simple
one-step page or a complex call escalation, we'll help you maintain an excellent reputation for reliable service and prompt response time.
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Additional Service Options |
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Credit Card Processing and Verification
Eliminate the labor and reduce the risk related to credit card transactions. Here at Central Communications we can use your Merchant ID to take payments from your callers, verify that the
card number is valid before fulfilling the order, and transfer the necessary financial data directly to your financial institution.
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Order Fulfillment
The next step after verifying that the caller's credit card is valid? Shipping the order, of course! Let us handle your product or literature fulfillment while you attend to more important matters.
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Voice Mail Pre-screen
Here's just one way we can help you save money! Let us "pre-screen" your callers through voice mail to avoid unnecessary time and labor costs. Example situations include job applicants, medical study applicants,
callers inquiring about your hours of business, and more.
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Voice Mail Hand-off
Central Communications can offer your callers the ultimate in privacy while still giving your business the professional, warm, caring image you desire. Our TSRs can answer your calls "live" and then, if the caller
chooses, connect the caller with your private voice mail. In addition to privacy, another advantage is reduced hold time because our TSRs are freed up more quickly to take your next call.
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Toll-free Numbers
We can't emphasize it enough! You never pay toll/long distance charges to forward your calls to Central Communications! Whether your business is on the east or west coast, down south, up north or anywhere in between,
we provide a FREE 800 number so you can get your calls to us and never pay a penny in long distance costs!
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Message and Data Delivery Options |
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E-mail Delivery
Messages, product orders, and even voice mail calls can be delivered to your e-mail address as a simple attached file! What could be easier? E-mail delivery gives you the greatest flexibility of any delivery service because you
can access your calls and other files from anywhere.
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Database File Transfer (FTP) Delivery
Your product orders (and other data) can be sent directly to your server or website, or you can retrieve your files from our server at your convenience, using FTP or File Transfer Protocol.
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Website File Retrieval
Download your file from our website at your convenience using FTP (File Transfer Protocol).
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Fax Delivery
For some clients the best format for messages or orders can be plain old paper. We can do that, too. Just give us your fax number—it's that easy. We can fax after every call, overnight
(to keep your fax machine free during business hours), at pre-scheduled times throughout the day, or upon your request.
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Custom Delivery
Are you unique? Are your needs special? We'll work with you to customize a delivery system just for your business. Just tell us what you're looking for!
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Voice Mail Delivery
The option is yours—Central Communications can deliver your messages to any voice mailbox you choose, whether it's one we provide for you, a mailbox you have on a system at your place of business, or a mailbox you have from
another vendor, such as your telephone company.
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