Messaging and Answering Services

Basic Messaging or Telephone Answering Service

Whether your business is medical or legal, property management or plumbing, Central Communications will handle each of your calls in a professional and prompt manner. Our sophisticated computer system lets us customize and store virtually any amount of information about your business and customers. This integrated system allows our associates to respond as knowledgeable as your own staff.   Back      

Call Overflow

Although we offer services at any time of day or night, many of our clients require our services only at specific times of day or night. Our services allow you transfer your calls to us after hours, at peak call times, when you're short-staffed, or after a certain number of rings at your location. If you have a commitment to quality customer service, Call Overflow allows you to demonstrate your commitment to quality customer service at any time.   Back

Emergency Service Dispatch

Does your business provide emergency service after hours, or have staff that are in the field all day? Our service allows you to receive and process those critical calls immediately. Whether it's a simple one-step page or a complex call escalation, we'll help you maintain an excellent reputation for reliable service and prompt response time.  Back 

Customer Support Back

Website Service and Support

Don't lose sales because clients or potential clients visiting your website have a question or need help. If you have a website but not the twenty-four hour staff to support it, we're here for you! Our TSRs can answer questions for your customers as well as walk them through the ordering process.   Back

24 Hour Answering Service

We’ll answer for you 24 hours a day, 7 days a week. Urgent calls will be dispatched expeditiously according to your instructions. We can contact you via telephone, cell phone, PDA or pager. You can even check the status of your after hours calls via the internet.   Back

Virtual Receptionist

Why pay for another full-time employee when we can be your receptionist at a fraction of the cost? We’ll never call in sick or be late for work either! We’ll answer your calls with your business name using our professional phone etiquette. Callers will never know we are not part of your office.   Back

Order Taking

Whether you’re a small business or a large company, we can work with your needs. Orders can be taken directly on your website or we can use our in house order taking program. Our program features zip code look up, agent scripting, automatic upsells and many other features designed to take accurate orders efficiently.   Back

On-Call Schedule Online

Are you tired of having the wrong person paged? Now you can maintain your own on call schedule from the privacy of your own home or office with our secured web access. Our agents see the changes instantly.   Back

Online Message Viewing

View and print all your messages on our secure website. This feature allows you to monitor your account activity live from the comfort of your home or office. There’s no longer a need to call us to hear your messages or tie up your fax machine when waiting for important documents.   Back

Virtual Fax Number

Need to receive faxes but don’t have a fax machine or want to pay for another phone line? We’ve got the solution. We’ll give you a dedicated number to receive faxes and then forward them to you as an e-mail attachment.   Back