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Order Taking and Call Processing Services
 Product/Service Orders
No matter what kind of product or service your organization offers, Central Communications can serve as your full-time order department. We will take your calls after hours as well as during peak "call overflow" times. We can customize your script and even up-sell services and products in order to increase your revenue. Add-on services include credit card processing, order fulfillment, toll-free numbers (800, 888, 877), and a wide variety of voice mail options. Back
Client Website Orders
Do your clients place orders directly through your website? We can instantly access your website with each call by using our web-enabled workstations and handle your calls directly from your site. You're in control of the script, the form, and the format of the file—no conversion or merging necessary. Back
Catalog/Literature Requests
Central Communications will professionally process catalog and literature requests at a very reasonable cost. Spend your time and resources on other tasks and leave the non-revenue calls to us. We can even manage the fulfillment process for you, too. Back
Help Desk Support
If your organizations help desk is understaffed, or if you can’t justify the expense of a twenty-four hour help desk, we offer a more affordable, professional solution. We can access your database of support information to help callers, and if needed, escalate service for more complex situations to your on-call personnel. This service is available any time of day or night. Back
Inbound Surveys
Increase your inbound survey response and completion rate by providing twenty-four hour customer service representatives to take those survey calls. Oral surveys can provide a higher quality of data with greater depth and relevance than ordinary paper surveys. We can even provide the toll-free 800 number for your clients. Back
Lead Capture and Caller ID
Central Communications offers the latest technology to help you improve your lead capture efforts. Let our representatives take your calls, and even if callers are reluctant to leave information, our system will capture the Caller ID so you'll have the number for future marketing efforts. Back
Dealer Locate
Are your customers trying to find you? Give us a list (or database) of your locations and we’ll give the caller your phone number, address and even directions to your location. Back
Seminar and Event Regisatration
Just give us the date, time and location of your seminar or event and we’ll do the rest. We’ll gather the caller’s information and relay the data to you via fax, e-mail or database file transfer.
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Membership Renewals
Relieving your staff of easy, repetitive calls can give them more time to do the critical work. Central Communications can make membership and subscription renewals a smooth, seamless process. We can work directly from your database or create our own file to be merged with yours. We'll even up-sell to other products or services on those renewal calls, helping you increase your revenue stream. Back
Subscriptions
Relieving your staff of easy, repetitive calls can give them more time to do the critical work. Central Communications can make membership and subscription renewals a smooth, seamless process. We can work directly from your database or create our own file to be merged with yours. We'll even up-sell to other products or services on those renewal calls, helping you increase your revenue stream. Back
Call Screening
Save money by having our call screening system announce to the callers that your office is closed. Urgent and Emergency calls are immediately connected to live agents who can provide assistance. Clients who use this feature can see a 70% reduction in call volume which means huge savings on your monthly bill. Back
Appointment Taking
No more paper scheduling or appointment books! With our on-line scheduling program you can get up to the minute updates of any appointments we schedule for you. You control your availability and can even schedule appointments too. Back
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