I saw this quote today as I was looking for inspiration for our blog posts.
“I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being willing is not enough; we must do. –Leonardo da Vinci”
It got me to thinking about the people who work here at Central Comm. What makes them different, special. Yes, we think training is very important, and we train our people. But after the training, what happens then?
At some answering services, call centers, the operators are well trained to follow a script and take messages. Does that knowing, that ability to follow a set script help them to be outstanding operators? Perhaps, and perhaps not. After all, they are doing what your company hired them to do. Answer your phones, using your pre-determined questions and answers.
Knowing is not enough, is it? It’s the doing that differentiates us from a machine. Its when our operators take initiative to help your customers. The doing of a task that may be outside of what your company hired us to do, but if we can do it properly we will do that extra thing that helps you. The knowing, but also the doing is what sets us as individuals apart from others who may know, but not do.
Your answering service