Memorial Day Celebrations

  Memorial Day. For some people, Memorial Day weekend signals the beginning of summer. The weather is warmer, the days are longer. The pool and the ocean are beckoning. The lazy days of summer are just around the corner. For … Continued

Replacing People With Machines

  This is it, this is the end of an era. McDonald’s is trying to force us to enter our own orders, grocery and hardware stores have self-checkout. The time has come for robots and automated systems to take over … Continued

Virtual Meetings

Virtual Assistants, Virtual Receptionists, Virtual meetings. The virtual world is creeping into the real world. Most of the technology to hold virtual meetings has been around in one form or another for years, but today with faster bandwidths and better technology, … Continued

E-Commerce Answering Service

  Your website is open for business 24/7. Your staff is available to assist customers from the hours of 8 to 6. What happens when a potential customer needs help and it’s outside of those normal business hours? Do they reach a … Continued

Medical Receptionist and Answering Service

The last time I had an appointment at my Doctor’s Office the phones were ringing and ringing. The gentleman who was manning the front office looked frazzled and was making his best attempt at keeping things under control, but he … Continued

Who Is Answering Your Phones?

Small company, medium sized company or large company, the size doesn’t matter. What matters is that your phones are ringing and the person or persons fielding the calls is making a great first impression. If this company is your “baby” … Continued

Why Some Industries Come Back

During the latter part of the last Century and the first part of the current century, much of the answering service business was relocated to other countries. At first, it was mainly for economic reasons. But then as that became … Continued

Where the Latest Tech Hubs Could Land

  In the past week or so Facebook Announced they will be locating a brand new data center in Papillion, Nebraska.  Facebook announced during one of their press conferences that they are going to be building the new data center … Continued

Warnings About Telemarketing Fraud

You hear about it all too frequently. A friend of yours receives a phone call, the caller sounds official and makes it seem urgent that you respond quickly or you could lose an opportunity for a great prize, or worse yet, … Continued