If you believe the song, then this is truly the most wonderful time of the year. But for many of us, it can be the most stressful time of the year. Buying presents, decorating houses, running businesses and scheduling … Continued
Customer service is the backbone of any business. But what is really coming to the forefront of customer support is live chat with trained agents.
We all live hectic lives and it’s hard to remember with everything else we have going on to make important doctor appointments and follow up appointments while working full-time and dealing with our families. Giving customers a way to … Continued
Was this year one of your best ever? We had a great year here at Central Comm. With plenty of challenges and new requests. Sorting out which ones work for us and our customers was also an interesting project.
It’s that most wonderful time of the year. Once again. How did the Holidays come ’round again so soon? It baffles the mind. No matter whether it has come too quickly or not, it’s here and we have to do … Continued
When customers sign up for our services, we supply them with an 800 number which can be used for business calls. Most of the time people appreciate having the convenience of a dedicated phone number for their business, but … Continued
Small business often feel like they are in a proverbial Catch-22. They don’t have quite enough call volume to justify hiring a virtual receptionist but they have too much to keep up with the hourly interruptions of incoming calls. … Continued
Guess how most people find you these days? Do you give up? It used to be they let their fingers do the walking and they found you in the phone book. But virtually no one under the age of 70 … Continued
Eight years ago, we were fighting an uphill battle in the phone answering industry. Companies big and small had jumped on the outsource band wagon and moved their answering service to all of those offshore companies. It was … Continued