Pediatric Answering Services

  If you have ever been a new parent, you know that, especially with your first child, your pediatrician is on speed dial. If you are their pediatrician, what do you do when a panicked mother needs you in the … Continued

How to Interact With An Unhappy Customer

If your company is like Central Comm, most of our customers love us, and they rarely get angry with us. But we answer phone calls for other people’s company’s and sometimes their customers get really upset.

Central Comm Listens

  Happy New Year! Just when we all got really comfortable writing 2018 on all of our correspondence, they go and change the year on us. What a year it’s predicted to be!! We wrote about building a plan for … Continued

Holiday Help for Medical Offices

  We all live hectic lives and it’s hard to remember with everything else we have going on to make important doctor appointments and follow up appointments while working full-time and dealing with our families.  Giving customers a way to … Continued

It’s Important to Answer Your Calls

A business person is looking for the type of services you offer. This person heads over to Google and search for the keywords she likes and voila, your site comes up.  She is pleased with the look and feel of … Continued

Voicemail, Good or Bad?

I remember a time when voice mail was all the rage. You never had to miss a call from a valued person, they could simply leave you a voice mail. At first it was kind of wonderful, because you could … Continued

School is Back In Session!

  Summer is almost over. School is starting again in a few weeks. You have shopped for the latest backpacks, tablets, notebook paper and pens and pencils. If you are anything like our family, your children will want the latest … Continued

Just The FAQs Ma’am

When we first meet our clients it’s important for us to establish a baseline of questions that most people ask when they call into their company. Questions such as what are your hours of operation, when are you, who do … Continued

How Central Comm Can Help Your Business

A common complaint that most principals of growing businesses have is either not enough time, or not enough money. It seems like when there are plenty of orders for good and services there aren’t enough hours in the day to … Continued