How to Interact With An Unhappy Customer

If your company is like Central Comm, most of our customers love us, and they rarely get angry with us. But we answer phone calls for other people’s company’s and sometimes their customers get really upset.

Central Comm Listens

  Happy New Year! Just when we all got really comfortable writing 2018 on all of our correspondence, they go and change the year on us. What a year it’s predicted to be!! We wrote about building a plan for … Continued

Are You Open For Business 24/7?

  If you own a website and you offer products for sale on that website, then you are open for business 24/7. If you are a Mom and Pop shop, or if you are Chip Gaines, it doesn’t matter. When … Continued

It’s Important to Answer Your Calls

A business person is looking for the type of services you offer. This person heads over to Google and search for the keywords she likes and voila, your site comes up.  She is pleased with the look and feel of … Continued

Voicemail, Good or Bad?

I remember a time when voice mail was all the rage. You never had to miss a call from a valued person, they could simply leave you a voice mail. At first it was kind of wonderful, because you could … Continued

School is Back In Session!

  Summer is almost over. School is starting again in a few weeks. You have shopped for the latest backpacks, tablets, notebook paper and pens and pencils. If you are anything like our family, your children will want the latest … Continued

Central Comm Can Take Your Orders!

If you have an E-Commerce site and not enough people to man it, fear not, Central communications is one of the best options for keeping up with orders from your website. Central Comm began it’s “life” as an overflow answering … Continued

Just The FAQs Ma’am

When we first meet our clients it’s important for us to establish a baseline of questions that most people ask when they call into their company. Questions such as what are your hours of operation, when are you, who do … Continued