If your company is like Central Comm, most of our customers love us, and they rarely get angry with us. But we answer phone calls for other people’s company’s and sometimes their customers get really upset.
e-commerce Answering Service
Happy New Year! Just when we all got really comfortable writing 2018 on all of our correspondence, they go and change the year on us. What a year it’s predicted to be!! We wrote about building a plan for … Continued
Customer service is the backbone of any business. But what is really coming to the forefront of customer support is live chat with trained agents.
If you own a website and you offer products for sale on that website, then you are open for business 24/7. If you are a Mom and Pop shop, or if you are Chip Gaines, it doesn’t matter. When … Continued
A business person is looking for the type of services you offer. This person heads over to Google and search for the keywords she likes and voila, your site comes up. She is pleased with the look and feel of … Continued
I remember a time when voice mail was all the rage. You never had to miss a call from a valued person, they could simply leave you a voice mail. At first it was kind of wonderful, because you could … Continued
We now live in a world where companies are virtually open for business 24 hours a day, seven days a week. With the growth of the on-line shopping sites, people are now used to being able to get what they … Continued
Summer is almost over. School is starting again in a few weeks. You have shopped for the latest backpacks, tablets, notebook paper and pens and pencils. If you are anything like our family, your children will want the latest … Continued
If you have an E-Commerce site and not enough people to man it, fear not, Central communications is one of the best options for keeping up with orders from your website. Central Comm began it’s “life” as an overflow answering … Continued
When we first meet our clients it’s important for us to establish a baseline of questions that most people ask when they call into their company. Questions such as what are your hours of operation, when are you, who do … Continued