Customer service is the backbone of any business. But what is really coming to the forefront of customer support is live chat with trained agents.
E-commerce answering Service
Was this year one of your best ever? We had a great year here at Central Comm. With plenty of challenges and new requests. Sorting out which ones work for us and our customers was also an interesting project.
If you own a website and you offer products for sale on that website, then you are open for business 24/7. If you are a Mom and Pop shop, or if you are Chip Gaines, it doesn’t matter. When … Continued
It’s the most wonderful time of the year…If you are under the age of 18 that is. School is out for the summer and your children are excited. Of course, in a week they are going to be bored. … Continued
Who IS our ideal customer? That’s a tough question, because we don’t have just one type of ideal customer, we have several. The obvious answer is Doctors and Attorneys Offices. We have been answering their overflow calls for years and … Continued
Today, more than ever, it seems like bad news is literally everywhere. People are killing each other, it seems like there’s a new war breaking out every month, everyone’s mad at everyone. The world is tough right now. The best … Continued
It’s time. You need help. In fact, you have needed help for a while. You are thinking about hiring an answering service and you have heard that Central Comm is one of the best from several referral sources. But you … Continued
We all get 24 hours in a day, yet some of us get way more done in a day than others. How is that possible? I wanted to know. So, I Googled “how to be more efficient with my time”, … Continued
How has the internet, and more specifically social media, changed the way businesses are marketing their products? Ten years ago, consumers began to tire of the old way of doing business. Being force fed a steady diet of overly zealous … Continued
What price do you pay when your phones go unanswered, or you are in a hurry to get the caller off the line because you are in a meeting? How valued does the caller feel? What’s the impact of losing … Continued