Central Comm, Customer Service Matters

  At Central Comm, we not only service our customers, we service our customers’ customers. If you think customer service is an important tool in your business tool belt, just imagine how critical good customer service is to Central Comm’s business.

Business Advice for 2019

  Was this year one of your best ever? We had a great year here at Central Comm. With plenty of challenges and new requests. Sorting out which ones work for us and our customers was also an interesting project.

Are You Open For Business 24/7?

  If you own a website and you offer products for sale on that website, then you are open for business 24/7. If you are a Mom and Pop shop, or if you are Chip Gaines, it doesn’t matter. When a customer needs your help or an order is not properly processed, they are going […]

Hello Summer!

  It’s the most wonderful time of the year…If you are under the age of 18 that is. School is out for the summer and your children are excited. Of course, in a week they are going to be bored. But that’s a topic for another day. This is the only time of the year, […]

Who Is Our Ideal Customer?

Who IS our ideal customer? That’s a tough question, because we don’t have just one type of ideal customer, we have several. The obvious answer is Doctors and Attorneys Offices. We have been answering their overflow calls for years and years. Today, however, we also serve as receptionists for many up and comping Law Firms […]

The Importance Of Laughter In the Workplace

Today, more than ever, it seems like bad news is literally everywhere. People are killing each other, it seems like there’s a new war breaking out every month, everyone’s mad at everyone. The world is tough right now. The best cure for all of this awfulness is a little Laughter.

How Does an Answering Service Work?

It’s time. You need help. In fact, you have needed help for a while. You are thinking about hiring an answering service and you have heard that Central Comm is one of the best from several referral sources. But you are embarrassed to admit that you have NO idea how it all works. Don’t be […]

How to be More Efficient With Your Time

We all get 24 hours in a day, yet some of us get way more done in a day than others. How is that possible? I wanted to know. So, I Googled “how to be more efficient with my time”, and one of the results was this. Entrepenuer.com featured a post with 10 strategies for […]

The Internet and How It’s Changed Marketing

How has the internet, and more specifically social media, changed the way businesses are marketing their products? Ten years ago, consumers began to tire of the old way of doing business. Being force fed a steady diet of overly zealous commercials imploring consumers to use a product or service were largely being ignored. Company’s like […]