This is it, this is the end of an era. McDonald’s is trying to force us to enter our own orders, grocery and hardware stores have self-checkout. The time has come for robots and automated systems to take over the world. Or has it?
I remember when voice mail was all the rage. Not just to keep people from having to actually speak with an operator. Voice mail was the latest and greatest. It would provide a comforting voice to answer a phone call when yu stepped away. It would give you directions, tell your customers when you would be calling back or when you were going to return to the office. It’s just wonderful, marvelous. But it turns out it’s mostly a nightmare.
Every day we get requests to take over the Receptionist duties at professional office spaces, municipalities, e-commerce companies and more. Whey? Because these companies have customers who HATE being stuck in a voice mail tree. They want to speak with a PERSON.
Quite frankly, we have experienced a significant uptick in our business at Central Comm in the past few years simply because people want to talk to people. Machines can do certain automated processes, but when things don’t go exactly as they’ve been programmed to, then everything falls apart.
I was reading this great post on a news site that talks about the automated check out machines. While it’s not exactly the same, the concept of real vs automation certainly is: