During the latter part of the last Century and the first part of the current century, much of the answering service business was relocated to other countries. At first, it was mainly for economic reasons. But then as that became less so, I think some companies began to understand that there is value in having […]
Here at Central Comm, we take backups quite seriously. We know how important it is for us to keep our data available and safe. Our customers, however, can be quite another thing altogether. Some of them do not take it seriously enough, and will call us in a complete panic if they have lost […]
If you have never used an answering service or virtual receptionist before you might be saying to yourself, “How does this work?” It is pretty straight forward. We get your information, set up a series of questions and answers and the we find out from you how you would like us to handle your calls […]
Inspiration: If you have ever spent an entire day answering phones, whether it be as a virtual receptionist, an answering service, a dispatch service, it can be a rewarding experience, but it can also be taxing at times.
Each year we put ourselves to a test. We belong to ATSI, which is an organization dedicated to call center and answering services. ATSI membership has many benefits to the owners of Call Centers, Answering Services, Virtual receptionist companies. They are a support for all of us who answer phones, they also have guidelines […]
When your business is a success, our business is a success. Each week we offer advice for businesses of all sizes. Today we are going to share some basic marketing information. This is an informative post by Jayson Demers from Entrepeneur Magazine.. 1. Ignoring the brand Trying to market your business without a brand is […]
Central Communications is a full service 24 hour live answering service, virtual receptionist and call center. Our core business is live call center services, but we also offer voicemail and other phone service. We also offer dispatch services and e-commerce support for web based businesses. If you cannot find a specific service listed on […]
In September, three of our staff members attended the Salesforce Dreamforce trainings and seminars. Central Comm prides itself on taking the very best care of our customers, and taking great care of YOUR customers as well. Part of keeping our company successful is making certain that we keep in touch with our customers. We service […]
At Central Comm we offer Appointment Setting as part of our Virtual Receptionist services. Not only do we supply you with your own, custom 800 number, and a customized script for what you would like for us to say, we also offer appointment setting for you when you are out and about doing your business. […]
On Facebook and other social media outlets, we often see posts about National Donut Day, National Milk Shake day and others. Some national celebration days are important to us, like Labor Day and Fourth of July, others are more for fun. Just for the heck of it, I looked up a list of National Days […]