Central Comm and others were the first companies which accommodated, and even encouraged outsourcing. Companies like ours saw a need for services which support businesses of all sizes, but which did not require companies to hire additional personnel to … Continued
If you own a website and you offer products for sale on that website, then you are open for business 24/7. If you are a Mom and Pop shop, or if you are Chip Gaines, it doesn’t matter. When … Continued
It’s the most wonderful time of the year…If you are under the age of 18 that is. School is out for the summer and your children are excited. Of course, in a week they are going to be bored. … Continued
At Central Comm, here on this blog, we frequently offer advice on how to handle incoming calls. We do not usually offer advice on what to do after the calls come in. But we would like, just this once, to … Continued
The Holiday season is over. Our lives are returning to normal now that we have celebrated the end of the last year. Presents are put away, decorations are taken down, family has returned to their homes. For some it’s a relief, … Continued
Central Communications Answering Service loves working with companies in Long Beach, California. Here is why. Long Beach, California is the gateway to Southern California, for most products consumed. Long Beach has a highly diversified economy and is positioned well for … Continued
Multitasking. It’s a misnomer, because other than walking and chewing gum, most of the time what we call multitasking is actually not. It’s jump tasking. Meaning we start one task and get it to a certain point, and then we … Continued
We have addressed this issue before, but from what we have heard, it’s time to talk about it again. If your phone rings, it should be answered by a person. The polls say, don’t let your calls go to … Continued
What is the price you pay when your phones go unanswered, or you are in a hurry to get the caller off the line because you are in a meeting? How valued does the caller feel? What’s the impact … Continued
It’s late in the evening, your patient is calling because they feel ill, and you went home at 6:00 pm, tired and beat. What happens now? Will the phone simply ring and ring with no answer? Will a pre-recorded … Continued