Are You Open For Business 24/7?

  If you own a website and you offer products for sale on that website, then you are open for business 24/7. If you are a Mom and Pop shop, or if you are Chip Gaines, it doesn’t matter. When … Continued

Hello Summer!

  It’s the most wonderful time of the year…If you are under the age of 18 that is. School is out for the summer and your children are excited. Of course, in a week they are going to be bored. … Continued

About Customer Relationship Management

At Central Comm, here on this blog, we frequently offer advice on how to handle incoming calls. We do not usually offer advice on what to do after the calls come in.  But we would like, just this once, to … Continued

The Year of the Tradesmen and Women

The Holiday season is over. Our lives are returning to normal now that we have celebrated the end of the last year. Presents are put away, decorations are taken down, family has returned to their homes. For some it’s a relief, … Continued

Long Beach California Answering Service

Central Communications Answering Service loves working with companies in Long Beach, California. Here is why. Long Beach, California is the gateway to Southern California, for most products consumed.  Long Beach has a highly diversified economy and is positioned well for … Continued

Multitasking,Good or Bad?

Multitasking. It’s a misnomer, because other than walking and chewing gum, most of the time what we call multitasking is actually not. It’s jump tasking. Meaning we start one task and get it to a certain point, and then we … Continued

First, Answer the Phone

  We have addressed this issue before, but from what we have heard, it’s time to talk about it again. If your phone rings, it should be answered by a person. The polls say, don’t let your calls go to … Continued

The Doctor Is Out, May I Help You?

  It’s late in the evening, your patient is calling because they feel ill, and you went home at 6:00 pm, tired and beat. What happens now? Will the phone simply ring and ring with no answer? Will a pre-recorded … Continued

Busy General Contractors

Photo by Real Stone and Granite Corporation – Look for kitchen pictures     For about 10 years, almost none of the major builders were building homes in any large numbers, and now there is a housing crunch. It will … Continued