Update: As of May, 2015, Central Communications is proud to announce the opening of our newest office in Henderson, Nevada. Our strong team of communication agents cant wait to serve your business anywhere in the USA from our sunny Nevada location. We LOVE the Holidays here at Central Comm. Although our headquarters is in Riverside, […]
At Central Communications, we believe in saying Thank You. This is the perfect time of year for that. As a company it is not always as easy decision as to how to find ways to thank our customers and clients for their business. So what should YOU do to say thank you? It […]
At least that is what our customers think. Every so often we get Thank You’s from our clients. Most of the time they just take our great service for granted, but every once in a while a problem client of theirs gets the best possible treatment from us, and they remember how good we are. […]
Answering services are very important as they provide a real person for us to speak with but sometimes they even save lives. Late one night, an answering service received a call from a man who was very depressed. The person answering the line immediately forwarded the information that there was a crisis situation. Thankfully, she […]
“Thank you for helping me” That is what a caller said to one of our operators yesterday. She had a problem with a service provided by one of our customers. Because we had worked with that customer to build a list of frequently asked questions and their responses, we were able to help her instead […]
How often have you called a company and been connected with an automated system? It can be time consuming and frustrating at a time when you need to know that your message is being conveyed and that it is regarded as important to someone. With voicemail, you do not know who will call […]
How formal or casual should your Answering Service/Virtual Receptionist be? At Central Communications, some of our customers have been with us for years and years. We have a great relationship with them, and while we are still professional, we are also informal in our conversations with them. The same goes for some of our customers’ […]
Each morning when I wake up, I remind myself that every day is a gift and that new discoveries are waiting around the corner. I walk outside or log myself in to see what the world has to offer. Today was especially interesting because of this concept-idea that I came across. Google is apparently working […]
All work and no play makes Jack a dull boy. so since we have been writing mostly serious posts as of late, we thought it might be fun to lift the mood a little bit. Have you ever been on a plane and decided to flip through Sky-mall magazine just to see what interesting new commodities have arisen? What […]