continued from: Answering Services and Call Centers in the Cloud Era – Pt 1 A friend of mine recently asked me if I thought laptop, and desktop, computers would soon be replaced by tablets and pads. A quick survey of the devices in use at the local Starbucks indicates this is already beginning to happen. How […]
In a recent post, we discussed moving your business computing to “The Cloud.” It seems I am not the only blogger focusing on this emerging concept. In fact, I found several articles recently about the inevitable transition from the use of clunky desktop and laptop devices, to accessing the cloud via ever more capable mobile […]
It is part of our mission as a dedicated call center, answering service and virtual assistant to keep up with the advances in technology, both hardware and software. Operator taking an order Each year, in fact sometimes several times a year, we learn about new tools to help us help you. There are advances in […]
For years answering services have been associated with certain professions. We expect that when we try to get hold of our family physician after hours we will reach his or her service. If we call for emergency service from a plumber on the weekend, we expect to reach a service. This is still true today, […]
It is always sad to hear when someone uses the tools of our trade for dishonest purposes. In this case, I am referring to the use of telemarketing to take advantage of people by setting up fake firms and companies. A federal jury in Atlanta found Kara Singleton Adams, 40, of Marietta, Ga., guilty on charges […]
In high employee turnover industries such as retail, fast food, health care, entertainment , telemarketing, hotels and restaurants, there are special challenges associated with maintaining proper staffing levels. If you are an owner or manager of one of these types of businesses you know high employee turnover is a fact of life. You know how […]
In the United States of America it has always been thought self employment was a gift of a free enterprise economy. In fact, a good portion of the firms we take phone calls and orders for are small to medium-sized companies. The current statistics show that 8.2 percent of america’s work force is self-employed. Some attribute […]
This is 2011, we have all this technology at our fingertips, why would you need an answering service? And who still uses them anyway? I am going to answer the second question first, just to be contrary. Who uses our services? You might be surprised. The first group of people most of you think of […]
A business is not a business for long without satisfied customers. We work hard to make sure that Central Communications and South Coast Answering meet the needs of your business. Out on the web, the message of service and quality is put out on blogs and sites over and over again. Instead of our own […]
Update: Central Communications is proud to announce that we have been awarded the ATSI Award for Excellence once again for the seventh straight year!! Every Industry has standards of excellence that it strives to attain. For our industry it is the ATSI Award for Excellence. We recently attended the Association of Tele-messaging Services International Convention where we were […]