We are an answering service, a call center, a “virtual receptionist” . most of the time our customers and their customers never see us. So why do we care what we wear? Because it affects your attitude. There are studies that confirm this axiom, dress like a slouch, act like a slouch. Even though we […]
“Thank you for helping me” That is what a caller said to one of our operators yesterday. She had a problem with a service provided by one of our customers. Because we had worked with that customer to build a list of frequently asked questions and their responses, we were able to help her instead […]
No matter what ringtone you have downloaded onto your mobile phone, there are times you may be sick of hearing it. What would you do if you didn’t have to answer your phone today? Business owners do not have the option to not answer their phones if they wish to succeed in their business. Even […]
Most of us have, at one time or another, been on a date which was interrupted by a phone call. Your feelings on phone etiquette probably determined your response. Perhaps you thought nothing of it. It is possible, though, that it colored your perception of the person you were with. If it were a first […]
You’ve had it happen. Your cell phone rings, and it’s important. It could be a client or a vendor, or it could be someone you’ve been wanting to talk to. Whoever it is, the fact is that now is not a good time for you to talk. You probably have your own list of worst […]
IPhone, the most popular communication device around today. They call it a phone, but those of us who own one know that it’s so much more. And with all the new apps being developed, it grows in usefulness every day. A couple of years ago, Central Communications jumped on the bandwagon, and we can proudly […]
Do you remember when the first blackberry came out? It was the first phone with a full keyboard that offered everything from email access to internet usage and every businessman and woman had to have one. Then came the IPhone came and blew Blackberry out of the water with a sleek touchscreen and WIFI connectivity. […]
Answering Service? Who still uses those? Call Centers? Dispatch services? Virtual Assistants? Who uses those and what for? Central Communications started out as simply an answering service almost 50 years ago. In those days we mainly provided a night and on call service for attorneys and physicians. Over the years, people came to us and […]
Central Communications has been in business for over 50 years now. We have seen our business evolve over the years. In the early days, we probably spent most of our time answering calls for certain professions, and acting as a night receptionist for large corporations. While we still do some of that, there is so […]
We all know that time is money. There are a few exceptions, though. The time we spend on hold each day trying to reach our banks, or a utility company, is usually not very lucrative for either us or the business we are trying to reach. This is particularly true if they have you listening […]