It’s late in the evening, your patient is calling because they feel ill, and you went home at 6:00 pm, tired and beat. What happens now? Will the phone simply ring and ring with no answer? Will a pre-recorded message come on and ask them to leave a voice mail? Or will a person […]
At Central Communications, our operators go through extensive training before they begin taking phone calls. As far as we know, most other companies do not provide any such training for their people. Until you have us answering all of your business calls, these hints will be very helpful . They come from the The Balance: […]
It’s that time of year once again, depending upon where you live. Some school districts go back to school in August, others, early in September. Either way, it’s all downhill from here. Or Uphill, depending upon your outlook. I have friends who live for the heat of summer and the lazy summer days with […]
Central Comm has “live” people answering your phones day in and day out. I am not certain why the term Live is necessary, but to ensure people understand what we do, I am going to stick with that term. It always seemed to me, an English major, if one uses the word person in […]
Why IS good communication so very important? If you simply look around you these days, I think you will find the answer. There are far too many people who are talking, not listening, not communicating. Here at Central Communications, that’s right in our name. We are all about communications. Our clients communicate their professional wants and […]
What is the difference between a full service Answering Service like Central Communications and some of the Virtual Receptionist firms? One difference is we answer your calls in the morning, in the evening, during the day and on weekends and most firms that call themselves virtual receptionists only answer phones during business hours.
We work hard here at Central Communications. We have standards to uphold, awards to win, customer service to handle. We are serious about our work. But not too serious. Sometimes, when the phones are quiet, we take a little break, have a chat and make each other laugh.
This is it, this is the end of an era. McDonald’s is trying to force us to enter our own orders, grocery and hardware stores have self-checkout. The time has come for robots and automated systems to take over the world. Or has it?
Virtual Assistants, Virtual Receptionists, Virtual meetings. The virtual world is creeping into the real world. Most of the technology to hold virtual meetings has been around in one form or another for years, but today with faster bandwidths and better technology, virtual meetings are becoming more practical than ever before. As more business owners and managers […]
During the latter part of the last Century and the first part of the current century, much of the answering service business was relocated to other countries. At first, it was mainly for economic reasons. But then as that became less so, I think some companies began to understand that there is value in having […]