How Phone Calls Are Answered Is Important

Has this ever happened to you? You call a company for the first time and the person who answers the phone is rude. What is your inclination? Do you give that company a second chance, assume the person answering the … Continued

Hello Summer!

  It’s the most wonderful time of the year…If you are under the age of 18 that is. School is out for the summer and your children are excited. Of course, in a week they are going to be bored. … Continued

Who Is Our Ideal Customer?

Who IS our ideal customer? That’s a tough question, because we don’t have just one type of ideal customer, we have several. The obvious answer is Doctors and Attorneys Offices. We have been answering their overflow calls for years and … Continued

What Do YOU Do Better Than Your Competitor?

What is it that makes your company different from the rest of the companies in your field? What DO you do better than the others? What differentiates you? Those are tough questions. Most people say, “I deliver a better quality  … Continued

How Does an Answering Service Work?

It’s time. You need help. In fact, you have needed help for a while. You are thinking about hiring an answering service and you have heard that Central Comm is one of the best from several referral sources. But you … Continued

Does Your Business Need Central Comm?

I was at an informal networking group the other day and I heard something interesting. A local plumber was bemoaning the fact he may be losing business because he has so much work that it’s hard to keep up with … Continued

The Year of the Tradesmen and Women

The Holiday season is over. Our lives are returning to normal now that we have celebrated the end of the last year. Presents are put away, decorations are taken down, family has returned to their homes. For some it’s a relief, … Continued

How You Treat Your Customers Matters

When you have been in business as long as Central Comm, you know for certain that it’s customer service that sets you apart from other businesses. In some instances, you are offering a product which is not truly unique, so … Continued

The Doctor Is Out, May I Help You?

  It’s late in the evening, your patient is calling because they feel ill, and you went home at 6:00 pm, tired and beat. What happens now? Will the phone simply ring and ring with no answer? Will a pre-recorded … Continued

Busy General Contractors

Photo by Real Stone and Granite Corporation – Look for kitchen pictures     For about 10 years, almost none of the major builders were building homes in any large numbers, and now there is a housing crunch. It will … Continued