We all get 24 hours in a day, yet some of us get way more done in a day than others. How is that possible? I wanted to know. So, I Googled “how to be more efficient with my time”, and one of the results was this. Entrepenuer.com featured a post with 10 strategies for […]
I was at an informal networking group the other day and I heard something interesting. A local plumber was bemoaning the fact he may be losing business because he has so much work that it’s hard to keep up with the phone calls. He wasn’t in the group I was sitting with, so I waited […]
Social Media is a necessity these days. If people can’t find your company, even if they have a referral for your services, you probably won’t get their business. People want to be able to check out your business and see reviews of your services. But don’t misunderstand a presence on social media is not simply […]
What price do you pay when your phones go unanswered, or you are in a hurry to get the caller off the line because you are in a meeting? How valued does the caller feel? What’s the impact of losing a customer one call at a time?
All too often I cringe when I see some of the posts out on social media. It’s not just young people, but people who are old enough to know better, who say things they shouldn’t on Facebook, Twitter and LinkedIn. If you aren’t aware of this already, it’s important you understand that potential employers are […]
When you have been in business as long as Central Comm, you know for certain that it’s customer service that sets you apart from other businesses. In some instances, you are offering a product which is not truly unique, so what will differentiate you from your competition? It’s probably not price. In our case, we […]
It is HOT out there. I believe this is going to be one for the record books. If you own and operate an Air Conditioning Company, you are going to be busy this year. Doesn’t it always seem to go that people neglect their heating and cooling systems all year long, and then they […]
Virtual Assistants, Virtual Receptionists, Virtual meetings. The virtual world is creeping into the real world. Most of the technology to hold virtual meetings has been around in one form or another for years, but today with faster bandwidths and better technology, virtual meetings are becoming more practical than ever before. As more business owners and managers […]
Your website is open for business 24/7. Your staff is available to assist customers from the hours of 8 to 6. What happens when a potential customer needs help and it’s outside of those normal business hours? Do they reach a recording which tells them to call back during normal business hours? Chances are they are […]
The last time I had an appointment at my Doctor’s Office the phones were ringing and ringing. The gentleman who was manning the front office looked frazzled and was making his best attempt at keeping things under control, but he was clearly overwhelmed. I believe this was a Monday morning, and people who had not […]